TU
TUI Cruises
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tui and marella customer service, very disappointing
tui and marella customer service, shocking, paid for outside cabin, £180, was given a cabin with entrance to crew staff next door and a porthole, advised to speak to marella when on board, they couldn't help as ship full to capacity, tried to change room 2 weeks before as advised by marella, rang up to change and couldn't as it was 14 days, the cabin we were given was shocking and spoilt our whole experience, won't be travelling again with marella or booking through TUI, also to top if off we had the all inclusive package, only drink john smiths, they ran out 2nd day and didn't restock, we could have saved out money and kept inside cabin for what different the porthole made