Water Babies
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Terrible company with no people skills.
First of all,Teacher Gemma is great and my baby girl loves her and always enjoys her swimming lessons.This feedback is about the company and poor Customer Service at the office at Worksop. People who sent you emails without even signing it so you don’t know any names… Unprofessional and disappointing. Small business which needs a huge improvement in policies and employees.They will cancel your lesson less than 24hrs and it’s ok to get a refund.They will cancel lesson week before due to half term and you will get a refund. BUT if you are absent for whatever reason they will NOT do credit or refund. They will offer as a “GESTURE OF GOODWILL “to book catch up lesson ( different teachers and locations) so I just looked now and it’s 45mins drive with no traffic. Why would I be paying anything from £80-£90 per month so my baby swims in the location where I want her to swim to then drive somewhere else?Who will cover my additional time and petrol?They stated :This is being “fair” to their customers. I recommended Water Babies to so many people (too many)who joined including two friends who swim with me and now I will leave feedback on every social media website to make sure people are aware not to join. They also say they explain to you policy and cancellation rules (you need to cancel 4 weeks in advance) I only found out from reviews on here.They did not explain this at all.They also say they ring you to check up if everything is fine. Well… we started in January and no one ever rang me. They tried to ring this morning after I sent chasing email yesterday as no one was responding to me. Shame on you. DO NOT WASTE YOUR MONEY AND TIME. *edit* You already emailed me and told me lesson can not be credited or refunded so there is nothing to discuss.