Giant Tiger
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Why bother using the self checkout at Giant Tiger????
We bought seven miscellaneous items at Giant Tiger at 7555 Montrose Road, Niagara Falls and used the self check out with our receipt totaling $27.56. A customer service person (short woman with black hair in her 50's), who appeared to be socializing with another person prior, approached us as we were paying the bill and asked in a rather annoying way if we only had one book ($1.59). At this point my wife was bagging the items and told her to check the bag (our own folding bag) and at the same time I offered her to check the items in the bag against the receipt. Still with an annoying look, she rudely asked again if "there was just one book" and said she was just doing her job. (She didn't offer an apology and if we were not in a hurry we would have returned all the items we bought.) We were very perturbed by this experience and will not likely go back to this store again. If she was intent on doing her job, why was she socializing. At this point we were the only ones checking out. In most stores there is a person by the self-checkout to help the customers. I believe that you owe yourself to train your personnel better on good customer service. We are seniors and often write and acknowledge excellent service on company's website and Google. Once in a while we run into bad service and write about them too so hopefully they can improve their service. Date: December 5, 2024 @3:21 pm