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Glen Pearce

Glen Pearce

Member since Invalid Date
2
Reviews
1.5
1.5 out of 5 stars
Average rating

Reviews by Glen Pearce

PR

Princess Cruises

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1 out of 5 stars

Customer Service fail

Onboard service is great but UK Customer Service is shambolic at best, rude and aggressive at times. Currently advertising a 15% off sale on onboard activities but prices are the same as the day before the sale. Customer Service claim the price was increased 'minutes' before the sale but when you ask to speak to manager of complaints the call agent claims to be 'the most senior person working for Princess in uk' - really? Manning Customer Service on a Sunday morning?

JU

Just Travel Cover

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2 out of 5 stars

poor claims

Price is good and have used for three years but this year, for the first time, have had to make a claim and their claims handling company is extremely poor. First contacted claims company 6 weeks ago and was directed to a 'one beyond' website. Nothing happened. Emailed the claims address and no reply, called and promised a call back but nothing. 6 weeks later and finally sent a 9 page claim form. Have sent back but have little confidence they will actually deal with it given its taken 6 weeks to issue a blank form.