Lucky Rentals
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Lucky rentals campervan New Zealand
Very bad experience. On the day of pick up we were at 10 o'clock in the morning in the office and wanted to pick up our camper. we were told the vehicle is not ready! We asked how long it takes, statement from the staff: no idea, could be between 1-5 hours. When asked to be a bit more specific,the answer was again that they had no idea. We asked for the manager, statement from the employee: is in the break. We ask the employee how long is he in the break: statement no idea. We said ok we wait a moment and ask another employee later. We are sitting in a waiting room with about 20 other customers and asked a young woman sitting on the floor. How long she has been waiting for her camper: statement 5 hours. We asked more people and found out that all customers were waiting for their camper. Some of the customers were older than me and have to stand all the time because there was no seating for all customers. Shortly after I had spoken a bit louder to get the attention of the employees we were offered old camping chairs that were partially broken. That was too much for me after two hours then I wrote an email to the broker of the rental company and threatened that if I did not dare in the next 30min I would go at the cost of the rental company in hotel and all the costs were about one lawyer and in addition to hire another company a camper and these costs will pass to the company. After about another 15 minutes I was offered another camper, which was not ordered but fulfilled its purpose. After about 3.5 hours we had left the rental station and drove off. Before we had asked again if everything is ready to drive off this was confirmed to us. When we were about an hour on the way I had stopped because I had bad feeling that was something wrong with the car. I found that there were no bed sheets and blankets in the camper and we had to go back again which costs us half a tank charge, and it turned out that the tank was not full. The quality of the camper was ok for the price. Other providers demanded about $ 1000 more for the same camper but this is in a better condition as it turned out. The vehicles have all around the 300000km or more. The equipment is very worn and not always fully functional. There was a lot more to complain about but I am tired to write about this bad experience. For that, the vacation was beautiful on the part of the sights and nature. Anytime again to New Zealand but not more with Lucky Rentals.