Centauro Rent a Car
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RUN, don’t walk, TO ANOTHER COMPANY!!
RUN THE OTHER DIRECTION! DO NOT RENT HERE!! We have rented from 4 different agencies in Madeira and have never had a bad experience until we chose Centauro, despite all of the previous bad reviews. We booked for a Fiat 500 and they gave us a very badly damaged Ford Focus. It had scrapes, dings, and large dents on all sides with fender even falling off on one side. When we told them we’d prefer NOT to take that car, they refused to give us another one, despite the fact they had a parking lot FULL of other cars to give us and it’s off season. They told us to take pictures of damages, which we did. When we returned the car, they pointed to a tiny scratch on the rim of the wheel and said it was “new damage”. Sadly, we had failed to photograph the wheels. Our mistake. But all wheels on most cars (in better shape) have scrapes anyway. The wheel in question on this car was the one closest to the worst damage on the poorly maintained beat up car, the passenger side where the fender was already falling off and the car door was completely bent up at the bottom. We did not scrape a single tire while we had the car. Obviously it had been used and abused and put back in the fleet for the next victim. We tried to explain this all to them, they refused to listen, they were rude to us, said there was nothing they could do, and charged us €600!!! For a tiny scratch on a rim that was already there!!! In addition we had given a deposit to take the car. Part of that was to be returned if we brought the car full of gas. We did. And instead of returning our funds, they deducted it from the €600 charge. This is not ok! It’s totally separate deposit money and that money should have been returned to us. I would give them ZERO stars if that was an option, but it’s not. Hence the one star which isn’t even deserved. WORST CUSTOMER SERVICE WE’VE EVER HAD IN PORTUGAL…. Or anywhere for that matter, and we travel a lot and rent cars all over the world. Take heed. Read previous other bad reviews and run. Centauro is fraudulently taking people’s money!!!