Travelocity
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Use Expedia Instead
At 8:37 p.m. I went onto the Travelocity website to book a trip. I went through all of the questions on the website, chose a hotel room, and outgoing and return flights. The system shows me a price of $914.00. Then the little wheel started to spin while the system claimed that it was downloading information. 40 minutes later and the wheel is still spinning. I decided to call and make the reservations over the phone. Spoke to agent #1. Gave her all of the information that I had already input into the system. It suddenly became difficult to understand what the agent was saying; not sure if it was my phone or her phone, but her solution was to hang up on me. Called Travelocity back, this time from my cell phone. Luckily, the agent had logged the information into the system. Went through all of the details with agent #2, but the price had increased to $1087.00. Gave her my credit card number. Oh, the price went up a second time to $1140.00. I am mildly annoyed, but I told her to book the ticket. She comes back and tells me that the system would not allow her to book the itinerary that the system had generated. Oh, and the price had increased again to over $2000.00. I asked for an explanation, after all, the system had picked the connecting flights. Must not be much of a system. She transfers me to Customer Service. Customer Service cannot even find the itinerary in the system. I know that the itinerary is there- I'm looking at it on my computer. Customer Service transfers me back to the main menu without warning. I have now spent 2 minutes short of 3 hours trying to book this trip. I hit the prompt and asked to speak to a supervisor. The supervisor can't find the itinerary in the system either. How is it that I'm the only person who can work their system??? I ask for an explanation- why can't their system determine connecting flights that will meet the requirements set by the airlines? How can the price increase four times while I'm waiting for them to input information into the system. Suddenly, the phone connect goes bad and I can't understand what the supervisor is saying. This company doesn't even have a decent phone system. I was able to understand her when she told me that the price had increased again, to $2240.00. Are you kidding??? She suggested that we stay in a hostel instead of a hotel to get the price down. I hung up on Travelocity and called Expedia. 3 minutes later I am completely booked with the original itinerary, including the original hotel, for $1100.00. I have to wonder how Travelocity is still in business. I also have to question their hiring requirements. If you value your sanity- CALL EXPEDIA.