SriLankan Airlines Official
View company profile →
Avoid SriLankan Airlines – A Nightmare Baggage Experience
I had an absolutely terrible experience with SriLankan Airlines, and I strongly urge travelers to avoid this airline at all costs. My baggage was mishandled on Flight UL504 (London Heathrow to Colombo) on September 23, 2023, and what followed was a long and frustrating ordeal. Delayed Baggage – My luggage, which was not even lost but left behind, took 10 days to be delivered. Tampered & Stolen Items – When my bag was finally returned, it had been forced open, and multiple valuable items were missing, including food, chocolates, and cheese. Poor Customer Service – Despite numerous emails, follow-ups, and providing all requested information, SriLankan Airlines has failed to properly compensate me for the losses, damage, and extreme inconvenience. Unfulfilled Compensation – After months of emails, they finally offered a meager LKR 23,000 (~$75) for all damages and missing items. However, even after submitting my bank details on January 29, 2024, I have not received a single cent to this day (February 5, 2025). This airline has demonstrated complete lack of accountability and customer care. Their responses are robotic, their investigation was useless, and they simply hope frustrated customers will give up. If you value your belongings and peace of mind, DO NOT fly SriLankan Airlines. Their baggage handling is unreliable, their customer service is dismissive, and their compensation process is a sham. Share this review and warn others! #SriLankanAirlines #BaggageScam #NeverAgain