Squirrel Internet Ltd
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Poor communication.
Not happy at all, booked in my installation for 23rd April. Then get a text message on 15th April to say an Engineer has been to compete a span to the property but was unable to gain access as the alleyway gate was locked. Nobody informed me that anybody was coming I had no idea. But this wasn't a big issue as it said they would be back on 17th so please can I ensure the gate is left unlocked. Well I cannot just leave it unlocked all day as it is a security issue for all the houses that it leads to so I made sure I was in all day so that I could unlock it when they came. Then at 4:45 pm on the 17th I got another text message saying my order had been put on hold and my installation date canceled as the engineer could not gain access again. I waited in all day and nobody knocked on my door, if they had I would've unlocked the date for them. So I rang them and arranged the span for the 22nd of April but then got a text saying it had been arranged for the 29th of April so I thought oh they've just put the wrong Tuesday down by mistake so I rang them, but was told no sorry the next available date for the span was actually the 29th April and then the installation date for the 1st May. I got the impression too that they blamed me for this, even though it was their fault, and that they were putting it back on purpose as I don't see how they had no more spaces to do the span whatsoever for 12 days when the first time they were back only 2 days later. So anyway this would mean being without Internet for a few days as I had already given the notice to cancel my Sky internet so after thinking it over for a few days, I cancelled the whole lot. Really annoyed as it's their fault that the engineer couldn't be bothered to knock on my door, yet because of that the time got put way back so I'm very frustrated with Squirrel and would not recommend.