Frustrated by FALSE information and delays
I'm extremely disappointed with Square. Today, I received a completely false statement from one of their representatives when I asked why my funds were being held longer than usual — something that has been happening more and more frequently lately. I clearly have official reports showing two transactions processed yesterday — one at 5:36 AM and another at 9:06 AM. However, the representative claimed: "YOUR money is not being held by us, as YOU made the transfer after 5 pm local time... YOUR bank does THAT... it's posted for up to 2 business days." This is not only inaccurate but also insulting to anyone who keeps track of their finances. I made the transfers well before 5 PM, so their excuse doesn’t add up. It's frustrating and unacceptable to be given misleading responses when asking valid questions about my own money. I expected better from a company handling financial transactions. If Square can't provide transparency and accountability, how are customers supposed to trust them.