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Customer Service is a joke
Customer Service is a joke. After telling me they were not able to support with my request they blocked my eMail (after only 2 eMails back and forth). I had bought something in one of their shops and noticed 2 days later that they had charged my card twice with the same amount. I had been visiting as a tourist from another country so cannot go back to the shop and there is no eMail of the shop provided, so turned to customer support. In their final eMail they told me they weren't able to help and if they could assist further I should let them know. But then they blocked my eMail. And it's not that I asked for a favor or so, they made a mistake and now owe me money and refuse to help. This is close to scam behaviour.