Acorn Estate Agents
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ACORN ELTHAM (COWBOYS)
We are still having issues renting a place. They took £350 from my partner for a holding deposit and now won’t give it back This is due to a paid CCJ which I was clearly not aware affected my credit going forward as my credit rating is decent. If i knew that a paid CCJ would sit on my file for 6 years then of course i would of made this aware on the offer form. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel like a liar which I am NOT! I have sent a further email asking for this to be looked into but have now found myself ignored. Apparently they use it for the cost of referencing… I’ve been private renting for 10 years at my current place … I have a decent credit rating and have shown that my partner and I can clearly afford the rent. Give me back my money please This was Rachel Butcher from the Eltham branch who has been ignoring me ever since. Customer service is shocking and appealing. *UPDATE 05/11 - Have now received the full holding deposit refund but it took for this review to get the potential ball running*