Urang Property Management Limited
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Unprofessional, unresponsive, possibly negligent... I wouldn't wish them on my worst enemy
Starting with the obvious: these guys are ethically reprehensible. They're very quick to say how much they care about residents but, when it comes to taking action, they're happy to leave potentially dangerous damage without repair. Specifically, my partner's building has had (among many other issues) a leak in the roof for a year. Black mould is visible, electrical damage has been flagged by electricians - privately hired, because Urang couldn't be bothered to send anyone - and structural damage is an eventual certainty. Urang don't give a damn. Over the course of a year, the damage has increased and the condition of the property has deteriorated. Meanwhile, they barely respond to emails, phone calls, or people turning up at their offices (they're still working with a skeleton staff "due to Covid"). Arguably, they're doing their jobs by shielding the freeholder - whose legal responsibility it is to make the repairs. Ultimately, though, their negligence in addressing the problem in a timely fashion opens both themselves and the freeholder up to legal action. So I'm not really sure who benefits from having to work with them - it seems like everyone suffers.