DCG Stores
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Never Again
So I bought this South Shore Spark bed from DCG stores online. Should have checked their reviews 1st, but I bought the bed & matching headboard here because it was $40 cheaper than anywhere else. Well trying to save $40 cost me $110. When the bed arrived, the boards were broken & the wood was chipped. I never even open the box to the headboard. I called customer service & they told me I had to respond to the confirmation email to talk to customer service. That was the only way they would correspond with me. They had me send pics, etc. Then they had to send it to upper management. They decided to refund me for the bed with no return necessary. They could clearly see in the pics that it was junk. But I had to follow all these instructions for returning the headboard & only had 10 days to do it. So I drive 45 min to the nearest UPS store only to find out that it will cost me $118 to ship it back. The difference between what I paid & what they reimbursed me was $110. When I emailed them about it, they said they were sorry, but that's their policy. I emailed back & said that's why out of 38 people, they only got 1 star. Told them I'd be #39. Wish I'd have read these reviews b4 purchasing from them. Won't happen again!!! Trust me, pay the extra $ elsewhere!!!