Travelocity
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Worse company out there to deal
Worse company out there to deal with. Barclays Arrival, owner of Travelocity Master card. I had perfect credit with this company and made my payments on time.... I was going through a hardship (still dealing with financial hardship) but never missed a payment. I had gone to a debt relief company and was working on get my financial mess cleared up. Once Travelocity found out that I was doing this. They canceled my credit card, even though I had 100% excellent credit with them. I was working at paying my debt off to them and after eleven months of paying much more than my monthly payment, I realized they had raised my interest and I had paid them over a thousand dollar on a $2,500.00 debt and it showed that I had only dropped down $200.00 from my debt. Which didn’t make any since. So I figured up how much I had paid them and how much interest was charge. After paying them $1300.00 and the interest came to $540.00 and I only dropped $200 off my balance. I knew something was wrong. So I called customer service and was treated like I was a peoria or bad creditor. I had never missed a payment. I couldn’t get any help from anyone. I called several times and was treat very badly every time. Was told I didn’t know how to add and subtract. It was very simple math. So I stopped making payments. That got there attention. I only missed one payment. Set up a lower interest plan and agreement. I started making payments again and was on time every time. Actually was early every month. After six months my account had dropped ONLY $80.00. I had paid $276.00 in this time frame and my interest was only $10.00 a month. (Which should have been a total of $60.00). I called again and was told about all the fees, that were not part of my new agreement. I couldn’t get anywhere with the customer service. So now I sent copies of everything to the company. Because I completely stopped paying them anything. After months of going back and forth with the company by mail only (because this is only why to get them to listen) they have taken over two hundred off my account. But they have not gone back in my history and corrected the other mistakes. So I’m not willing to pay them any more money, until all matters are resolved. I should only owe them $1600.00 of a $2500.00 debt to begin with. I’m not someone that just makes the monthly payment amount. I always pay much more to get the debt paid off. I not afraid of being sued because I have copies of everything and a judge would wipe the debt off for all the bad mistakes on Travelocity’s. I’m not trying to get out of paying what I owe, but I’m not willing to be cheated either.