MA
Malmaison Hotels
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I had the afternoon tea and spa
Mailbox BHam, I had the afternoon tea and spa, as a birthday treat. I was looked after by Eka, who was absolutely amazing. As I was visiting on my own I was so nervous, but he put me at ease, and went the extra mile to surprise me with a birthday cake, the whole restaurant cheered. And it made me light up, such wonderful people, made me feel very welcome. He made sure my afternoon tea was perfect, absolute diamond, and a credit to your company