Josh Taylor

Jan 28, 2025

Wine and Whiskey lies, cheats, and steals from us.

I purchased 5 items from this store (Wine and Whiskey decanter) I ordered 5 products in total, paid another $24 in "express international shipping" which is supposed to be 3 business days once shipped. They confirmed my order on January 6th. On January 13th, I received an email from info@wineandwhiskeydecanter that my order had shipped (A shipment from order#... has shipped). 9 days later I received a small wad of plastic with my name and address on it. It was the most unprofessional shipping I have received, I used scissors to cut the plastic which was just wrapped around 2 products like a softball. It was only 2 out of 5 items I ordered and there was no shipping invoice with it. I figured my order was shipped separately and that maybe the rest would come in the next day or two. I sent an email in to let them know what was going on, I just received a very long auto response from a different email premiertruststore.com. I responded by I wanted to a human response. An email came through on the 27th from someone named Joserene but the top said Sandra from premiertruststore.zendesk.com. They just told me the issue was resolved and everything was shipped here, that I need to talk to the post office. I did, there is nothing there at the post office. Wine and Whiskey lied about there being only 1 package, then there was separate packages. I only received 2 out of the 5 items I paid for. I paid for express international shipping which I did not get. This company is a scam just like everyone has said in the comments. I wish I had seen this before I ordered. I am out over $100.