Singapore Airlines
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Booked premium economy from Melbourne…
Booked premium economy from Melbourne to London 30/3/23. On the second leg my wife's seat would not recline and staff were unable to fix it. I spent a lot of money to use a 'premium' service and was offered a SID150 voucher as compensation. I have refused this and fought Singapore Airlines all the way. The fact is I paid for a service that I did not receive and Singapore Airlines has essentially stolen my money through refusing my reasonable request for appropriate cash recompense. I believe there is at heart a serious cultural problem in this airline. They think they are the best but the reality is that their glory days are behind them.