EWT Water
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If I could give ZERO stars I would...... AVOID!
I ordered my service on 10th May and at the time I was advised 2 weeks approx wait time. 3.5 weeks later I had no update; I live in an area which has extremely hard water and I got this installed particularly because of underfloor heating and to protect my appliances. I spoke to Customer Care 31 May and was advised I would hear back at least by end of next working day - I gave them 2 additional working days before I emailed with photos of my appliances full of lime. In this email I was advised by Care Team that the service is still working and it isn't a problem - perhaps they should have checked that first as the salt was not going down - then they told me to add warm water and break it up with a brush - that does not work... this was 7th June - still no appointment date or communication. Whatever is going on in EWT needs to be addressed as you will not have any more customers if this is what you do and how you address "customer care", no follow up, no updates - no ability to even manage expectations if there are issues that are causing your delays. I will be looking at alternatives to EWT and I am going to encourage others where possible to AVOID AVOID AVOID.