eCapital Freight Factoring
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I’ve had eCapital now for over a year
I’ve had eCapital now for over a year. I’ve had constant issues with my account and I’m now on my 4th or 5th account manager. Who by the way hasn’t responded to my emails for days. I’m having the same issues another reviewer had and I also had negative balance out of nowhere. It makes zero sense. The fees for their services are deducted from your account and I’m not able to withdrawal more than what’s in my account. On top of that, I submit multiple invoices per month. Sometimes multiple invoices per week. I pay extra for expedited service and it takes 2-3 days which is standard and they’re keeping the extra money I pay for expedited services for standard or less than standard service. It seems there’s always an issue, mistakes, invoices in review or ineligible. (95%) of my invoices are from the same customer!! I’m beyond annoyed and aggravated with eCapital and their constant inconsistency. Having to deal with issues and send multiple emails to my “account manager” while on the road has taken its toll. I need a factoring company that can handle multiple loads per week and provide funding very quickly. ECapital is not going to be my factoring company moving forward. They’ve made so much money off me and I feel like I’m getting ripped off. They charge their rate for service then charge you $9.00 to transfer from your account to your bank. I don’t even want to know how much I’ve paid them over the year for ACH Transfers over the year. I’m done with ECapital. There has to be better companies out there who won’t leave me in the dark like this. This is my first review it’s taken this long for me to say anything publicly but I’ve voiced my opinion to my account manager(s) over the year period. Seems like they could care less if I take my services elsewhere. So that’s what I’ll do. They still owe me money and zero communication from my acct manager is not a good feeling.