Simon

Oct 11, 2023

Going well beyond the extra mile...exceptional

I recently needed to downgrade my Wordpress hosting with Heart Internet and experienced difficulties doing it. I contacted support and Adrian Costin was my assigned support person. Adrian realised quickly that I was having problems, despite him clearly talking me through the stages required to complete the migration. Whilst it is outside of the scope of Heart Internet's support, Adrian offered to complete the migration for me during spare time he had. I had to change some security settings to allow him to continue, but after that, I just had the odd messages from my website's security letting me know what was happening. I short time later Adrian contacted me to let me know the migration was complete and asked me to test the site. Everything worked perfectly so I restored the extra security features and the job is done! I can't thank Adrian enough for taking the time to go well above and beyond what I expected to help me out. He is a true credit to himself and his employer, Heart Internet. I very rarely leave reviews on Trustpilot, and this is truly a genuine review. It is the least I can do in return for the expert support and assistance I have had from Adrian. It's people like him that help companies retain customers...I know, I used to run an IT support company.