Moving Home Company
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Positive start, different end
On the day of the move, the team were punctual, efficient and friendly - and I was pleased with the service. However from there, I found communication was poor which impacted the feeling of reassurance of my items being looked after. It took approx 6 weeks of chasing to receive a photo of the inventory, and repeat requests for documents that I had already shared. Then when my belongings were shipped I wasn’t able to get any confidence on a date of arrival to pre plan. A random number also contacted me to say they couldn’t collect my belongings from the storage facility as no one was there - which was very confusing and raised flags - turned out there was a third party responsible for the shipment. When they then delivered my belongings internationally, I had made a specific prior request for my bed to be reassembled which they then refused.