Nuffield Health
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Go back on their word.
We had a commitment from staff members and the membership manager of a fixed rate gym membership for life following a Joint Pain Programme. Recently the gym went back on this and the monthly fee was increased by nearly 30%. We have had no joy from local staff, regional managers and head office. We are basically being called liars. Their customer management and complaints system is pitiful and being run by bullies who intimidate and lie. Shocking.