Mai Vue

Jul 9, 2026

Awful follow up

First of all, the sales pitch was good, the manager was very clear in communications, the install team was fast. We had our siding and gutters replaced in January. Because of the snow, the install team only cleaned up so much and said for us to call them back when the snow cleared for the remaining cleanup. They damaged a few of our bushes, Japanese maple trees and plants but I let that go because it was winter and these plants will have time to recover. They had leftover material that they left on our lawn for weeks. We had to call multiple times for them to come pick it up. They also installed the house number above our garage and it was off center in which I complained about immediately and they said they would be back to fix it. Called again in March for final clean up and they came and did a pretty good job cleaning up even though I’m still finding nails. When they came, I addressed the off centered house numbers and all the guy did was try to bend the numbers (they’re raised). I told him I’m still not happy and that they need to come back out with a whole new piece to replace the one they’ve drilled into already and center the house numbers. Last week, a whole panel of siding fell off the house. My husband called and they said someone will call him back. He tried to put it back on but it has already fallen off again. Since then, we’ve had rain and humid weather and they were supposed to have someone out on 7/7. Complete no show. I called yesterday and complained about the siding, the off centered house numbers and now, the garage seal is bowing. I was told I would get a call back the same day and still no call. I called back today and was told I will get a call back. It’s only been 7 months and siding has fallen off. Yet, it has been 7 months and the house numbers are still not fixed. Absolutely disappointing considering we spent over $35K and keep getting the run around. I would not recommend. Take your money elsewhere because the customer service is all talk and any follow up is awful. Update- I called Wednesday, Thursday and now Friday and still no call back. All I’m being told is that the field crew isn’t picking up. Just ridiculous