Monarch Dental
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Went to Monarch Dental in Cornerstone
Went to Monarch Dental in Cornerstone, Hot Springs first in January. I agreed to root canal, two crowns, and a bridge. After my insurance was maxed out, I had a balance of 1,556.00. Paid this amount in full and was given a temporary plate until my permanent came in. When permanent came the first time the assistant broke it while trying to put it in my mouth. I was later told it was told to company that made the tooth it came broken already. Not true..The temporary was put back in my mouth not adjusted correctly and by the first week of February I was grinding my teeth so bad in my sleep that I broke the temporary in half and chipped a piece of a tooth in the front of my mouth. I went in first thing for them to replace temporary and asked what would be done to fix my front tooth back as it was, since the horrible temp that was put in caused me to grind and break temp and chip my tooth. I was told by the dentist him self that I couldn’t prove this was on them. Then he said it was up to Debby whom told me it was up to the dentist.. Huh..Second temporary was put in that day. When my permanent arrived in February the dentist proceeded to place in mouth knowing the whole time it was not correct. After that weekend I called to let them know there is a big gap where bridge is causing food to pack under the bridge. The dentist then took pictures of my mouth and told me that he was sending to company that makes permanent acknowledging it was completely wrong. The same dentist whom put it in my mouth knowing it was wrong and hoping I would say nothing. Once again my temp was put back in my mouth and my appointment was pushed out another month March 26th. I go in and the permanent again still has a gap where the bridge is. I told them once again it’s not right, this has went on for 3 months now of me not getting what my insurance or myself paid for on top of that I have another damaged tooth they refuse to take responsibility for when the incorrect adjustment to the temp caused the damage. Spoke to Debbie who decided to come in and say “You do understand a bridge is not going to be perfect.” I in return said, “You do understand I have a whole other bridge done by a different dental office that is done correctly and I know there is suppose to be no gap where food packs under and on top of the bridge.” I paid my money in full, in which she told me the money did not matter. I work very hard for my money and did not appreciate her telling me my money did not matter. She asked me do I expect them to fix my front tooth at no cost. I absolutely do as they are the reason it happened. Debby took my number, said she would contact me that day to see if she could work this out. Two days later here I am calling her only for her to say we won’t be taking responsibility for the tooth you chipped same time you broke our temp grinding your teeth. I will be reporting this to my insurance as insurance and I paid for services in January and here it is 3 months later and I have been through hell. The company they use does not seem to know how to make a bridge. This is the worse service I have ever received at any dental office and would not recommend anyone go there, as they care nothing about their patients and as Debby said the money you spend does not matter. If I could give them a -5 star that’s what they would have. Do not book with Monarch Dental in Hot Springs if you want good service and people who actually care about the money their patients spend.