Primo Water
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After four consecutive missed…
After four consecutive missed deliveries—each one confirmed via email, text, and their app—I’ve had enough. Primo Water repeatedly sent notices saying my delivery was arriving within hours, only for no one to show up. No call, no email, no explanation. Each time, I put my return bottles outside as instructed—sometimes in 100-degree heat or during storms—only to bring them back in when the delivery vanished without a trace. When I checked my account, the delivery was either marked “skipped” with no notice… or simply never recorded. Reaching customer service is a joke. Their system couldn’t recognize my phone number or account number, making it impossible to speak to a human. I finally got through via online chat, where an agent offered me 50% off for six months to stay—but couldn’t guarantee their system or delivery issues would be fixed. I canceled immediately. I will never do business with Primo again. Their operations are broken, their service is negligent, and their support is unreliable. Don’t waste your time or money.