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Travelocity
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Cancelled Hotel Stay in South Florida due to coronavirus
We had to cancel a trip to South Florida to stay at a hotel booked through Travelocity. The hotel charged us $186 cancel fee and told me that it was due to Travelocity's rules. We canceled the trip due to the high incidence of coronavirus in South Florida and were advised by our doctor to not make the trip. When I contacted Travelocity customer (dis)service they said "not their fault" Maybe the hotel would do something about it. Not why I booked through Travelocity.... for them to not support their customers. Terrible.