Travelocity
View company profile →
More of a hindrance than help
If you're thinking about booking a trip through Travelocity (or its parent company Expedia), I recommend that you re-think it. Mike’s and my experience with Travelocity, during a recent trip to Europe, gave me a thorough (and expensive) education on the shortcomings (to use a polite term) of this travel service. It's easy to be lured by the deals that Travelocity offers, but before you book, it's important to know a few things if your trip is interrupted or you need support with your itinerary: 1. Travelocity's primary communication option is online chat. There's no email option and no option to call them. If they absolutely are forced, they will call you, but you can never call them. And unfortunately, their representatives at global service centers often don't have sufficient communication skills to help resolve problems. 2. If something unexpected happens with your itinerary, Travelocity will do nothing to rectify the problem. They will simply tell you that you need to contact the airline or hotel on your own. And when you do, you will likely hear from the airline or hotel that you need to contact Travelocity, since you booked your ticket with them. It's a never-ending cycle of frustration that only stops when you give up. 3. If you attempt to mail a complaint to Travelocity, good luck finding them. Sure, they have addresses listed online, but when I mailed a letter of complaint to them, they merely returned it to sender but the envelope had been opened and put in a new envelope. Thankfully, we had travel insurance that should cover several thousand dollars of unexpected expenses when my itinerary was interrupted. We are waiting for that final settlement. And if you're lucky and your travels go smoothly, maybe your Expedia/Travelocity experience will be just fine. But please know you're rolling the dice on extra cost and extra stress, and your vacation may end with the nagging feeling that you've been had.