Future Legal Services
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Absolute Shambles
Over 10 years ago, we engaged Future Legal Services to arrange our Wills and paid for a pre-paid funeral plan for my wife. My wife passed away earlier this year, and we have been left struggling for nearly 2 weeks to get any response from your office despite numerous emails and phone calls to them. This lack of communication is not only frustrating, but completely unacceptable. It seems that they are now refusing to honour the pre-arranged funeral plans that we paid for in good faith. Worse still, their team claims to be unable to locate any of the original forms and has chosen to ignore us rather than address the situation. At a time when we should be focusing on arranging my wife’s funeral and honoring her memory, we are instead being forced to fight for an agreement that was made and paid for over a decade ago. This is not only deeply disrespectful but also appalling customer service.