So Energy
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Smart Meter Shambles - Avoid So Energy!
The Smart Meter installation has been a complete disaster. In April, I waited all day for an engineer who never showed up, yet somehow my house was connected to a Smart Meter that’s sending readings. After a lot of back-and-forth, I discovered the engineer had connected the wrong property. Proving this mistake to the company was a nightmare, I had to send pictures of my own meter to show there wasn’t a Smart Meter. Resolving the issue has been impossible, and months later, there’s still no progress. This has taken up so much of my time. I’m posting this public review in a last-ditch effort to get some help, as phone calls, emails, and chat bots have been useless. Avoid So Energy, when something goes wrong, they simply don’t have the staff or infrastructure to fix it. Heed my warning!