Cambridge Water
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Appalling website and customer services
I’ve just moved into an area serviced by them I've tried setting up a direct debit but it fails every time because their website is broken. I've tried for weeks, across different devices and browsers and the same happens every time. I tried emailing but get no response. Each time I try webchat it fails 'to connect to server'. Waited on the phone for half an hour before having to hang up for a meeting. How do you actually get in touch?! In addition, I've just moved from a three bed house on Anglian Water where I, as a sole occupant without a meter, was charged around £20 per month. Cambridge are trying to charge me £83!!!! For one person. I could buy over 200 liters of Evian for that price!