EU
Europcar UK
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They don’t do customer service, they just take bookings
Europcar has made contacting itself so difficult, you struggle to get anything done other than take orders. I have made contact with an overseas call centre about 4 or 5 times to try and organise the return of my vehicle, I have stayed in twice for someone not to show up. They won’t confirm the arrangements made, customer service just put me on hold for 20 minutes until I gave up, and they don’t have a contact address or phone number for complaints! Making a booking, simple, trying to do anything else, a complete nightmare.
