VI
Vietnam Airlines
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Worst Customer Service Experience.
Worst Customer Service Experience. 1. My flight from Osaka to Melbourne on March 30th was CANCELLED within 3 days of booking and THEY DID NOT INFORM ME. 2. I repeatedly called, no answer. I e-mailed MULTIPLE TIMES, also no answer. When eventually they answered, every reply was so GENERIC and useless. 3. Submitted 5 refund forms since early February and NONE has gotten back to me. I honestly will never ever book with this airline again. I contacted the customer service line and the lady who answered sounded so... angry. Not hospitable. Shame.