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The snacks are great, customer service is really nice always get my boxes swiftly, packaged nicely with a very helpful leaflet telling me what each snack is and what the common allergy of the snack so I don't have to worry that I'm eating somthing I'm allergic to just because the ingredients are in Japanese not to mention the selection of snacks is really good very highly recommend
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I ordered a box on March 4th and was finally notified that it was shipped at the end of March so I wait a week and when it has still yet to arrive I contacted them confused all they told me was that my box was "ready to be shipped just waiting for the courier to pick it up and theyll send tracking when it's picked up" so I wait for another couple of weeks and still there's nothing so I message them again as I'm starting to get really worried now but they reply with the exact same message of its waiting to be picked up. It is now the 26th of April they're almost about to 'send' the May boxes and I have STILL YET to receive my box! I have emailed them again expressing my displeasure and asking what the hell is going on but at this point I just want a refund for the box I PAYED for and HAVENT received and I definitely won't be ordering from them again!