Coastal Moving Services
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Delays on Delays with no communication
Used Coastal Moving Services for my move. After all my stuff was picked up (Saturday, August 16), I was told it would be at destination a week from my first available date (8/22 so should be at destination by 8/29). I got a call the following Wednesday (8/20) saying my move was being loaded and would arrive in 4-5 days. 5 days later, nothing. I call and ask when its coming and they say it never got loaded because the driver cancelled so now it wouldn't be loaded until Thursday (8/28) and would arrive Saturday or Sunday (a day or 2 after the date I was given as the last possible date it would arrive). No one ever bothered to update me, no phone call, nothing. I tell them I start work Friday and ask if they can try to get it there sooner. They say "we'll see what we can do." Again, I get no update until I call Wednesday and they say it'll be loaded Thursday (I'd bet all the money I have they did not make the slightest effort to get it there sooner). Get the text Thursday saying its loaded and will be there in 3-4 days and I'll get a call 24 hours before (8/31 or 9/1. Now several days after the "last possible arrival" date I was given. Now we're on day 3 and still no call saying it'll be here by tomorrow so I'm once again calling them for an update on what the delay is this time, when they should be calling me about the delays, AND THERE SHOULDN'T BE THIS MANY DELAYS!!!!!! We're now over a week after when I as told my things would arrive and several days after what I was given as the "last possible arrival" dates. I'm getting no updates unless I call (and when I do its always a 20 minute ordeal to get anyone who knows what they're talking about. Will NEVER use them for a move again