MOTORCYCLE SHIPPERS
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100% Disappointment
My 2016 Harley was delivered yesterday in the Dallas area from Ohio. The good news is that it arrived without any dents, gouges, or scratches. However, someone along the way didn't turn off the bike's ignition/power switch and the batter was dead upon arrival. Even worse, someone who knew nothing about what they were doing tried to remove the primary seat (I'm assuming to get to the battery). In the process they lost and/or didn't replace the 2 heavy seat nuts. Instead they tried to cover it up by inserting a random flimsey nut out of someone's toolbox. Good thing that I was able to quickly figure out their screw-up and properly reassemble the seat before taking my first ride. Otherwise, this could have presented a huge safety risk. In light of what happened in transit, I can only conclude that the personnel involved were completely incompetent and had zero prior experience with transporting big Harleys across the country. I also discovered well after I placed my order (and paid) that Motorcycle Shippers is just a broker, a commissioned middle-man. Despite the fact that you see beautiful company branded trucks and equipment all over their website, they never lifted a finger to actually move my bike........they outsource everything and never bothered telling me until I finally figured it out on my own. Not once during the whole purchase and scheduling process did anyone inform me that other service providers would be handling my bike. I find this to be pretty dishonest/shady business practice............more transparency would be the right way to do it. Hard lesson learned, shame on me for not doing more homework on the front end. I won't be using Motorcycle Shippers in the future.