Travelocity
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Two reservations
In May I made two reservations. One for May 24th and June 22. I called to confirm my June 22nd reservations the travelocity staff had a very heavy accent. As I was discussing the June 22nd reservation the staff started mentioning the May reservation and made me so confused with the location and dates and I bearly could understand the staff. I asked him to let me end the call and call back another date because I was so confused with this accent and he kept mentioning the reservation for May. The staff refused and kept going on. I finally gave up and said I'll call back another day. I ended up calling back 4 days later. I asked them to Cancel all reservations under my name. They assured me all reservations were canceled. I chose a different travel agency whose staff spoks proper English. I came to find out that travelocity did not cancel all reservations under my name (phone number) and I was charged for 4 rooms for June 22. Appearently there was a spelling error. A letter was transposed in the last name. I called and explained the situation to Ivy a travelocity staff member who was very kind and contacted the hotel La Quinta in And spoke a staff member named Kerry from La Quinta hotel (Phoenix )and explained the issue and the staff ( Kerry ) at the hotel agreed to reverse the charges. That was June 28,2019. Ivy said she noted the update in her system and that the reverse transaction should take place if I don't recieve an email, to contact my bank and notify them and look out for the email. I thx Ivy for her help and asked to talk to someone to tell them what a great job Ivy did for helping me. I left my praise with the supervisor staff. On July 3rd I notice I hadnt recieved a response I didn't recieve an email nor reverse transactions.I called back spoke to the next travelocity staff who did follow up with the La Quinta hotel staff in the Phoenix AZ area and was told that they are denying to reverse the charges and denys that they have a staff member at La Quinta hotel name Kerry and now refuses to reverse the charges. Mind you we never stayed at that hotel. I was charged for 4 rooms, after La Quinta hotel made a promise with Travelocity to reverse the charges. I then spoke to a supervisor at the highest level at Travelocity the supervisor denied any responsibility on their behalf after I ask them to cancel all reservations under my name ( phone number) when I asked if they could verify that the phone transactions with Ivy and the La Quinta staff Kerry accured the supervisor from travelocity refused. Travelocity staff Ivy spoke with the La Quinta hotel staff Kerry and had the proof but would not confirm. Said no she will not listen to the recording to help me. I wanted to make sure that that Ivy spoke with hotel staff and that she had the correct name of the La Quinta staff. Travelocity supervisor you did not provide good customer service after your staff made promises. Poor customer service. THIS IS Wasn't the 1st MISTAKE travelocity has made with my reservations. I will never use your service again. Another issues is majority of their agents do not speak clear English. Their accents are so strong I am unable to understand the conversation.My trips through you have ended poorly because of your service. Most problems don't start with your agents....it starts at the leadership level.