PI
Picniq
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Fantastic customer service
Fantastic customer service! We booked tickets for the London eye and when we arrived the eye had broken down, so we were told to rebook the tickets. I replied to the WhatsApp message from Picniq telling them what had happened and I got a response from Andy almost immediately, asking when I wanted to rebook the tickets for. I asked for tickets for a couple of days later and Andy messaged back almost straight away to say he had changed the tickets to the day and time that we had asked for and he had emailed over the new tickets. Thank you so much, a very painless process!!