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Energy Ombudsman
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Energy Ombudsman Service - an Excellent Process for Consumers
This is a review for the Energy Ombudsman, and high praise for the Case Officer that dealt with my case against a domestic electrical supply company. The Ombudsman Service was accessible, easy to navigate, and the particular Case Manager was excellent in reviewing suitability, explaining the process, and explaining the final Decision. The referral to the Ombudsman removed a load of stress that I was experiencing in dealing with the Energy Company, which had resorted to threats and intimidation in relation to my account. The Energy Ombudsman made the process balanced, smooth, and with a fair outcome, which the Energy Company must implement.