Moose Mobile
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I called MM to let them know that my…
I called MM to let them know that my account had been paid after there was an issue with my bank over the long weekend. I wanted to verbally let them know as a courtesy and asked them to please make a note in case the payment hadn't been processed. The rep raised his voice with me, spoke over the top of me multiple times and then concluded by telling me "this wasn't his problem". I was also told I couldn't have a reference number for the call, even though he advised me to call back another time. I left the call feeling stressed and without resolution- I am not sure whether it was the end of the day for him, or what was going on for me to be on the receiving end of that. I understand these services are more affordable as the customer service is less of an investment for them, but to be spoken to in that way was really disappointing.