OFFICE
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Liars and thieves!
Liars and thieves! Ordered 3 pairs of Ugg boots, received a cheap pair of men’s shoes. Told me I had to return item to get my money back, I returned instore, manager had to phone head office to sort refund, they promised it had been processed.. i never got a refund even after 6 weeks! Chased this up numerous times, they then said I didn’t return the Uggs so they couldn’t refund my £350! Took an unbelievable amount of times contacting them, such a waste of my time it was unreal! Had to go back & ask instore to keep their cctv footage of me returning item, and had to threaten with small claims court. Worst company EVER!!! OFFICE, if you read my review, do not bother replying with a fake “sorry”, if you are actually sorry, you can start by compensating me with the £10.50 in parking charges I’ve had to incur to visit your store on 3 occasions. Let’s not even mention the hours I’ve wasted sorting this issue, 99.5% of your staff (I’m being generous here) are incompetent, and just don’t care!