Redken
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HORRIBLE Customer Service
I placed an order with Redken on 10/18. I tried to live chat right after placing my order to cancel it and live chat was not working. I sent an email about canceling my order. Said I would receive a response in 48 hours. Over a week goes by and I still never received a response. Since then I have received my order. So I called on 10/23 and spoke with someone about getting my order returned and explained I tried canceling my order to avoid all of this. And he said an email would be sent to me with a link for a free return label so I wouldn't be charged the return shipping fee. I waited until the next day and called again when I did not receive this email. I am on the phone and put on hold multiple times while she is trying to get it all sorted out. Took over 40 minutes to then be told they don't have an option to do free return labels! Even thought I was already told I was getting one. So I finally get an email response and I just keep repeating myself in these same automated emails I keep getting about the return policy. Which I am aware of the return policy. But I was already told I was getting a free return label. At this point it is just principle and customer service has been HORRIBLE! So, basically the way I am reading these emails, even if the order was damaged Redken Does NOT care and will do nothing to make the situation right. I would have had no issues if I would have been told otherwise from my first phone call. But I don't understand how I can be told one thing and then something different. It shouldn't matter who I speak with. Everyone should be on the same page. I just simply want to return my order for a refund and get this free return label I was told was being sent to me. I can't believe how poor and unprofessional Redken's customer service is. I have been purchasing Redken products for years and after this whole incident I'm all done.
