TTNC - The Telephone Number Company
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Long-term customer left frustrated
I have been a TTNC customer for around ten years, with a significant monthly spend, and until recently I’ve always found the service excellent. Unfortunately, my latest experience has been extremely disappointing. Since 28th August, I have made multiple attempts to place a straightforward order for a couple of VOIP phones and telephone lines. I’ve left phone messages, sent three emails, and even tried the chatbot (which timed out). Despite all of this, I still haven’t had my request dealt with. As a long-standing client, I expect better. In the past, TTNC have always been responsive and reliable, but this transaction has been frustrating and falls well short of the standard I’ve come to value over the years. I hope this matter is resolved quickly, but right now, my confidence in TTNC has been badly shaken.