EN
Energy Ombudsman
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A clear, fair, and thorough investigation.
The Ombudsman service provided a clear, fair, and thorough investigation into my complaint against British Gas. My case handler, Jennifer Diable, showed understanding of the issues and ensured that British Gas acknowledged their failures — both in billing and customer service. The outcome was well-reasoned, and the resolution (including backbilling adjustments, a goodwill payment, and a written apology) was appropriate and reassuring. I felt listened to and supported throughout the process.