Tokio Marine & Nichido Fire Insurance Company
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Thankful we had this policy in place
We took out an International Comprehensive Travel Insurance policy with RAC WA (underwritten by Tokio Marine Nichido) as it seemed to have adequate Covid-19 cover, little did we think we would need to claim as we have never made a travel claim before. Unfortunately my husband caught Covid while we were overseas and got quite sick, just a few days before we were due to fly home. We were staying locally in a communal lodge (shared facilities) and could not safely isolate there away from the other guests. We followed the governments mandates and my husband was sent off to hotel quarantine. We missed our flights home, had additional accommodation expenses, had to extend our dogs boarding and had to rebook transfers and flights - finding flights was a challenge and expensive, we had to cover everything ourselves and claim on our return. It was quite a stressful process. Our claim was covered and I am pleased to say the process, although lengthy in time, was very easy online. Thank you to Shrutika from Tokio Marine Nichido for processing our claim, and to the two lovely customer service representatives on the RAC Emergency helpline while we were overseas - compassionate and understanding.