EN
Energy Ombudsman
View company profile →
Months of battling with Octopus Energy sorted
After months of battling Octopus energy over a faulty meter and excessive billing after many many months of stress I was able to take my case to the Ombudsman and I am glad I did. The matter was resolved by the Ombudsman exactly as I hoped it would be and the outcome was extremely positive. If you have problems with an energy supplier and you are able to go through the Ombudsman service please do as they are helpful attentive and will do their job well. Don't be fearful of the process it's really straightforward and they are there for you. Any energy company has to abide by their decision fully, my experience was extremely positive with special thanks to Elana