EF Educational Tours
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Missed the mark several times
The "upgraded-added" dinner in Switzerland was incredibly angering since we were served one fondue starter and then a mediocre meal. Servers were rude and since we were a large group that prepaid then we were treated like they just wanted to serve us quickly and then get us out of there. There was another group in the dinning area that paid less per person and had a significantly better meal than us. They charged for a second drink whether it be soda or wine. The value was completely missing and it seems that the hostess of our trip was handsomely incentivized to keep using EF and we the paying people got the short end of the stick. Maybe more of that incentive should be used to make the trip better. I will tell other parents the truth which is this trip is overpriced for the experience provided. Most hotels were too far from anything to go experience the town-city-village so more wasting of our time. The guides were overall great BUT at times it seemed like we were being held hostage forced to wait for relevant info until 20-40 mins later which wastes precious time. Most of the time we had very little free time, one to four hours max, so this was very aggravating but improved as the trip progressed. Efficient processes could be taught to the guides to help with hotel check ins, walking tours, dinner plans and available free time. Everyday was hurry up and now wait for 20-40 mins.