PANEK RENT A CAR
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AVOID - huge charge for made up damages and impossible to contact
I hired a car for a few hours during a trip to Krakow from Panek via easyCar. When I collected the car from the airport I was charged an additional fee which they said was mandatory (unlike what my booking information claimed), and I was told to sign a document authorising a deposit hold. It turns out this signature was then also used for a report on the condition of the car, stating it was 100% fine with no damage. I was not given any opportunity to review the car or this document. When I then dropped the car back off a few hours later, I was again given no option of reviewing the car condition then and there, with the person on the desk saying they do that later and to just drop the keys into a box. The next day I then get an email claiming I’ve damaged the car along with some very blurry photos that don’t show much, along with a £1,200 charge! I’ve tried calling Panek and no one ever picks up and they’re not replying to my emails. From reading reviews, Panek seems to very often pull these scams where you are charged extortionate amounts for damages you didn’t cause, alongside very shoddy evidence and no replies to complaints. I would very strongly urge anyone to avoid renting a car via Panek, use a more respected brand as Panek are fraudulent scam artists.