RSD Travel
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On our return journey
On our return journey. We got off our bus outside the airport. There were very little staff there. We waited in a queue with everyone else. I was in agony as I have oestoarthtritis. My husband asked several times for a wheelchair as we had ordered one in advance. I struggled to stand, no wheelchair! I managed to get through customs after several attempts, they too my cane off me, I held onto my husband, but as he was struggling with all the luggage, could not help me, he was still making a fuss about a wheelchair, and after clearing, I pointed myself on a chair and waited, and waited, and waited. Half an hour later, much to my relief, my husband appeared, we were told to go along and stand in another long queue, after nearly an hour someone got me a chair, for which I was very grateful. It made my experience much less stressful. We found a place to sit down, my wheelchair had disappered. All the other remaining passengers got into a buggy. There was not enough room left for us, so we waited for another wheelchair, it did not arrive. Other passengers had told the driver we were still waiting, after a while a buggy arrived, the driver had used his initiative and listened to the other passengers and came to find us. If he hadn,t done this I think we would still be in the airport. He looked after us, got our luggage,and dropped us off at the front entrance. We cannot thank him enough. He went out of his way to look after us and went above and beyond to make sure we were safe.