Premier Inn
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Poor management response
We stayed here on the 1st January and we're attending an event the following day. Yes the beds are good and comfortable but the cleanliness of the rooms is not great. Carpet and sofa hadn't been hoovered, crisps all over the place. Carpets also really dusty and dirty around skirting boards. Woke up to freezing cold water so could have a wash or shower. This was a major inconvenience for us as we were attending an event and had to make other plans. No acknowledgement or apology from staff on checkout. Advised to contact guest relations who have only given a partial refund and think this is reasonable and a gesture of goodwill. Despite the fact Premier inn have a 100% satisfaction guarantee this appears only to be uf youve not had a good night's sleep. The fact that we had a major inconvenience in the morning doesn't seem to count!!! Really dissatisfied.